Effective: October 5, 2020
This Privacy Policy describes how ResQ collects, uses and discloses information, and what choices you have with respect to the information.
When we refer to ResQ, we mean the ResQ entity that acts as the controller or processor of your information, as explained in more detail in the Identifying the Data Controller and Processor section below.
Applicability Of This Privacy Policy
This policy applies to ResQ websites, customer app flows, driver operations, dispatch workflows, support channels, and related services that link to this Privacy Policy.
ResQ uses information to coordinate roadside assistance, verify account activity, keep customers updated during active requests, and improve the reliability of our service. Some service experiences may include extra notices when a feature needs additional information.
Information We Collect and Receive
We may collect identity and contact details, vehicle information, service request details, location information required for dispatch, payment status, support messages, device signals, and operational records created while a job is being handled.
How We Use Information
We use information to provide roadside assistance, route requests to suitable response teams, process customer support, protect the platform, meet legal obligations, improve reliability, and communicate important service updates.
Data Retention
We keep information only for as long as needed for service delivery, account management, safety, dispute handling, legal compliance, and operational record keeping. Retention periods may vary by data type and legal requirement.
Security
ResQ uses operational, technical, and administrative controls designed to protect information. No online service is perfectly secure, but we work to reduce risk and respond carefully to issues.
Age Limitations
ResQ services are intended for people who can lawfully request roadside assistance and manage an account. We do not knowingly collect information from children where consent is required.
Changes to this Privacy Policy
We may update this policy as our services, legal obligations, or operational practices change. When updates are material, we will take reasonable steps to make the change visible.
International Data Transfers
Where service providers or systems process information outside your country, ResQ uses appropriate operational and contractual safeguards for those transfers.
Data Protection Officer
Privacy questions can be sent to info@resqafrica.com.
Identifying the Data Controller and Processor
Depending on the service context, ResQ may act as a controller of customer account and service data or as a processor for specific partner workflows.
Your Rights
You may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Use the privacy contact route so we can verify and process your request.
Privacy Rights
You can also use the account deletion page for removal-related requests where legally permitted.
Contacting ResQ
For privacy questions, contact info@resqafrica.com or reach the support team through the public support channels.