Effective: October 5, 2020
These Terms of Service describe the conditions that apply when you use ResQ websites, mobile flows, roadside assistance services, support channels, and related operational tools.
When we refer to ResQ, we mean the service provider coordinating roadside assistance, customer support, driver dispatch, fleet workflows, and the public website connected to those services.
Acceptance of these Terms
By using ResQ services, you agree to follow these terms and any service-specific instructions shown during a request. If you do not agree, you should not use the service.
Some features may include additional notices or partner terms. When that happens, those terms apply to the relevant feature alongside this document.
Service Availability
ResQ service availability depends on active launch zones, fleet capacity, road conditions, weather, traffic, safety constraints, and the type of roadside support requested.
Account and Request Responsibilities
Customers are responsible for providing accurate contact details, vehicle information, location information, service details, and access instructions needed for a safe roadside response.
Pricing and Payments
Prices, estimates, retainers, and subscription details should be reviewed before confirming a request or plan. Final charges may depend on distance, service complexity, vehicle class, confirmed parts, fuel volume, or partner agreement terms.
Cancellations and Failed Requests
A request may be cancelled, delayed, or marked unsuccessful if the customer cannot be reached, the location is unsafe, the vehicle details are inaccurate, or the job falls outside available service capacity.
Safety and Operational Discretion
ResQ may reject, reschedule, or escalate a request when safety concerns, fraud risk, unclear access, emergency conditions, or coverage limits make a job unsuitable for standard dispatch.
Fleet and Business Partners
Fleet and business arrangements may include custom pricing, incident quotas, service-level expectations, reporting, and dedicated dispatch terms agreed separately with ResQ.
Support, Complaints, and Disputes
For billing, service, or dispute questions, use the support page. For partnership terms, use the contact page.
Limitations of Service
ResQ coordinates roadside support but cannot guarantee uninterrupted availability, immediate arrival in every circumstance, or service completion when conditions outside ResQ control prevent safe response.
Changes to these Terms
ResQ may update these terms as services, coverage, pricing, legal requirements, or operating practices change. Updated terms become effective when posted or otherwise communicated.
Contacting ResQ
For terms questions, service disputes, or business enquiries, contact ResQ through the public support and contact channels listed on this website.